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RETENTION

MaNAGEMENT

Keep your customers engaged, buying, and coming back

Strong retention isn’t optional anymore. We handle the ongoing email + SMS production, sending, and optimization that keeps your lifecycle active — without draining your internal team's bandwidth.

THE

PROBLEM

Most brands leave money on the table after the first purchase

Retention is supposed to be the most predictable revenue in the business… yet most teams can’t keep up with the work it takes to run it well:

Pressure to send weekly campaigns

No time to build or update flows

Seasonal promos always running late

SMS underutilized or neglected

Segmenting becoming a full-time job

Creative variations piling up unfinished

You know retention is high leverage — you just need a team to run it consistently.

This is where we step in.

What we

manage

Complete email + SMS execution across your lifecycle

Campaign Production & Sending01

Weekly or high-frequency campaigns built, designed, and shipped — on your calendar, on your terms.

Lifecycle Flows & Updates02

Welcome, post-purchase, winback, abandonment, replenishment, and more — built cleanly and refreshed seasonally.

Segmentation & List Health03

Engagement-based segmentation, exclusions, and list cleanup so channels stay efficient and compliant.

SMS Management04

Channel strategy, cadence, compliance, and campaign execution — integrated with email for consistent customer touchpoints.

Promo & Launch Support05

Seasonal pushes, drops, releases, bundles — produced and deployed without bottlenecks.

THE

PROcess

A retention program built for clarity, speed, and consistency

Audit & Direction

01

We evaluate flows, campaigns, segmentation, deliverability, and revenue contribution. You get a roadmap tied to your targets.

Build & Refresh

02

We update core flows, design modular templates, and clean up the infrastructure so campaigns run smoothly.

Weekly Campaigns

03

We produce, design, QA, segment, and send — your calendar executed without delays or bottlenecks.

Improve & Expand

04

We add new flows, refine segmentation, optimize subject lines/cadence, and support promos as your brand evolves.

OUR

DIFFERENCE

Consistent retention work — without hiring a retention team

One connected team for email + SMS

Campaigns, flows, segmentation, and sending run through one coordinated process.

Predictable weekly movement

No missed campaigns. No forgotten promos. No cobbled-together flows.

Clean execution that won’t break your infrastructure

Proper segmentation, deliverability, UTM discipline, and QA every time.

Creative + retention under the same roof

No more chasing designers or waiting for assets — production is built into the workflow.

Built for fast-moving brands

Promos, drops, seasonal pushes — we help you keep pace without burning out your team.

CLIENT

Results

Retention programs that materially move revenue

Apparel Brand

01

+38% campaign revenue in 90 days

+57% repeat purchase rate

+38% campaign revenue in 90 days

+57% repeat purchase rate

CPG Company

02

+129% increase in returning customer revenue

112% increase in flow-generated revenue

51% revenue lift in 4 months

2x return on ad spend

Home Goods Brand

03

$250k annual lift from retention

Flow revenue from $2k to $25k/mo

$250k annual lift from retention

Flow revenue from $2k to $25k/mo

Need retention management that actually runs consistently?

Email + SMS campaigns and flows — produced, optimized, and executed without stretching your team.